The latest release is causing many people lots of problems. For others no problems. I find this version of Firestorm Viewer to be the most problematic viewer from Firestorm that I’ve used in a long time. But I remember the OLD DAYS when viewers were seriously buggy.
So, what problems are people seeing with the Firestorm Viewer?
Slow render/rez – I see a bit of that. While I think Firestorm is generally faster at rezzing scenes often something just doesn’t rez. And it never rezzes or I don’t have enough patience, which sucks. But there are two quick fixes… or may be that is two steps to a fix… Press Ctrl-Shift-R twice to pop in and out of Wire Frame mode. This will usually cause everything to render correctly, scene and avatar.
Once in a while changing to Wire Frame won’t cause the avatar to render fully. Some times everything but the avatar rezzed fully. In these cases or just to restore the avatar Rebake the Avatar: top menu Avatar->Avatar Health->Force Appearance Update (Rebake) or Ctrl-Alt-R.
One or both of these steps should get you easily rendered and avoid restarting the viewer.
Viewer Crashes/Freezes – These are difficult to pin down. Before you start trying to troubleshoot the problem make sure your computer is in good shape and working well.
First, run the System File Checker built into Windows, 10 and 11. Do that by opening a command window and running the SFC command as an administrator. See the images on this page. Also, you can search for Windows 10 System File Checker for more detailed information and step by steps.
Enter the command: SFC /SCANNOW. This will take 5 or 10 minutes to run. It will find any problems with the Windows System Files that may be causing problems. It will end and tell you; all was OK, it fixed things, or is could not fix the problems. If the problems are such it cannot fix them, then you need to search for: fixing Windows [10/11] DISM. This is a bit more complicated but it is still only a couple of commands and Windows does the work. The result is almost as good as a reinstall of Windows without the annoying need to reinstall apps.
Make sure your Windows install has all the updates installed. Type: Windows Update.
Make sure your graphics drivers are up to date. You can search for: how to update Win[10/11] graphics driver [your card’s brand name].
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