Prim Perfect did a show on Player Retention issues in Second Life. The video is now up on their site. The video runs 57 minutes. Saffia Widdershins and Elrik Merlin host the show. The Guests are; Brooke and DaveR Linden, Carl Metropolitan – academic, and Jo Yardley – historian and creator of 1920’s Berlin in Second Life.
The Inspiring Orientation – Learn to Fly (2012)
I’ll paraphrase what I have heard. Listen to the video before complaining to any of the participants.
02:20 – End of introductions. Elrik starts a clip of a video that sets the context of the discussion. You may have seen this video. It is entitled the New Avi Experience in Second Life. It portrays a disastrous first encounter with Second Life. The full video runs 10 minutes. It can be found by clicking my link just above. Continue reading →
I received an announcement today that the Firestorm/Phoenix Team has created a support island that will be opening on August 25th. The island is for use of the SL community. The team is encouraging RHN, White Tiger Mentors, Mental Mentors and others to use the island for training and support. I get that other support groups are welcome too.
Update 7/2017 – Photobucket has disallowed use of their hosted images on 3rd party sites unless I pay them. Images are here.
Obviously the island is designed to assist new Firestorm users and for the team’s support crew.
FS Support Island Landing Point
The island has a landing point that starts new users on an educational path, a literal path as you can see in the images. It is designed for those using the Firestorm Viewer. So, people using other viewer may be a bit confused by the images of what to click. But, confusing new users by showing multiple user interfaces might be worse.
I am seeing blogs on Second Life’s Beta Helpers project. I am wondering what is going on. Second Life used to have volunteer mentors helping on the SL Welcome Islands. These were the people I went to for answers early in my SL experience. The mentors program was closed and now the Lab seems to be starting over with Helpers? So, what’s up?
Volunteers? - Image by mrsdkrebs at Flickr
The Blog View
Danial Voyager is always curious and blogging about interesting and new things in SL. His post gives about the most complete coverage of the new helpers I’ve seen. See: New Linden Helpers Beta Program.
Once upon a time… volunteer mentors manned the Linden Welcome/Help Islands. The Lab ran the Volunteer’s group. It is hard to trace that history in the SL Wiki and the forum, as both have changed since the group was disbanded. However, Massively reported on the disbanding in an article by Tateru Nino in November of 2009. See: Linden Lab to disband moribund mentor group.