Contacting Second Life/Linden Lab

How to Contact and Influence Linden Lab

Second Life
Linden Lab Support

 

Things have changed, so some links here have been changed to newer support pages. (4/20/2011)

We now have some new phone numbers for the Lab (5/23/2011)

We now have a Linden.Lab profile we can contact. See Linden.Lab. 10m/11d/2011. (More info below)

I see lots of posts in the Second Life Forum that are directed at Linden Lab staff. I suppose those people think staff or someone in staff reads the forum and gets information to where it can do something. As best I can tell that does not happen. If you want your voice heard, here are some tips for getting that to happen. 

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Qarl Fizz Prim Alignment Tool

Qarl Fizz, formerly Qarl Linden, has written viewer code to add an alignment feature to viewers. The code has been released for TPV Developers to use. He of course has a working viewer with the code in it. I’m so jealous…

In SL I use Prim Docker to align prims and textures. But, Prim Docker is not available in OpenSim, AFAIK, which is where I do the majority of my building.

[youtube=http://www.youtube.com/watch?v=7UCeU8ItZGA]

New World Notes broke the story today: Ex-Qarl Linden Creates an Alignment Tool for Second Life Building, Offers Code to Third Party Viewers – UPDATE: Qarl on Still Working in SL & What Else He’s Working On

Qarl blogged the news Wednesday: setting things straight. But, that is the first post on his blog in a couple of months.

See JIRA: https://jira.secondlife.com/browse/VWR-360

And vote JIRA: https://jira.secondlife.com/browse/VWR-23537

Update

2010-12-23 – Phoenix and Imprudence have added this feature to their viewers. I expect other TPV’s to add it also. I don’t see any effort on Linden Lab’s part to reach out to Qarl and Qarl is not signing the release LL needs to add the code to the main SL viewer. However, Esbee has designed an alignment tool for the SLV2’s. I have not seen anything recently to suggest when coding and implementation might start. So, for now this is a TPV feature only.

For now those in SL are stuck with using resident made tools. Of those the most professional one and one I like is Prim Docker, available in the Market Place. It does both prims and texture alignments.

KirstenLee Viewer S20(40) Released

Updated 2010-10-21

KirstenLee has a new version out; (40) . This version has lots of changes in user controls. It also is up to date with the Snowstorm Project.

It is a little hard to know exactly what ‘up to date’ means. (Kirsten commented below) In Snowstorm there is a stable viewer, a beta viewer, a development viewer and two project viewers. Kirsten says Display Names code is in the viewer. That is from a project viewer. But, nothing is said about mesh.  

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Mesh to OSGrid – Viewer Changes

How to Get Mesh Uploaded to OSGrid

OSGrid Mesh
Mesh OSGrid

OSGrid is supporting mesh now. All one has to do is figure out how to get a mesh uploaded. Most of the viewers do not have the feature. Only the SLV2 Mesh Project viewer has the feature. So, one needs to point that viewer to the OSGrid and give it a try.

Updated 2010-11-24

Getting Started

First thing we need is a copy of the Mesh Project Viewer. You can down load it from the Second Life Support Download page*. You’ll find it under Project viewers. Get it installed and try it out. You may see some pretty kewl meshes in ADITI (the preview or beta grid).

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