For some time we have known that some people have been having problems logging into Second Life. The error messages when dug out of the log show DNS problems. Now Monty Linden is looking at the problem. He has posted requesting help in the SL Forum. So, help out folks.
First some explanation: DNS stands for Domain Name System. This is an arrangement of servers across the world that turn ‘domain’ names, like SecondLife.com, into IP Addresses. Just like phone books allow you to look up a name and get a phone number. With the number you can make a call. It is the same with computers. They need that IP Address to make a connection.
Generally your ISP provides you the address of a DNS server. From that server you get all other addresses.
Mac users have had an especially hard time with the problem.
For months the standard fix has been to change the DNS servers your computer uses. Google provides public DNS servers. You can learn about them and how to use them at: Google Public DNS. They are faster than many servers that ISP’s provide.
When helping people in answers I advise them to keep their ISP’s DNS server in the list of DNS servers their computer uses. It can avoid problems when ISP’s include special information in the lookup information for their customers.
Apparently for some number of people the DNS change is not solving the problem. So, now Monty Linden is looking for the problem. You can read his request for help in the SL Forums: DNS problems at login – a request for information.
If you are running into the problem or know someone that is, get them this information or a link to it.
WARNING: There is some reliable information that OpenDNS provides some software for use with OpenDNS that fit the definition of malware. I suspect it is more along the line of ad-ware. You can safely use OpenDNS if you do a manual setup and avoid their software.