Designing Worlds has a show up in which they interview people running Japanese new user help regions. I watched the show on SLArtists, the Treat.tv site seemed to be down this morning, at least I could not access it. The video is here: Designing Worlds DW 245 – Japan’s New Residents. The Designing Worlds page that should have the video is here: Designing Worlds visits the Japanese regions to learn how they support new users – now on the web!
About 3:30 minutes in, they talk about the problem the new user avatars are causing. They feel this is a MAJOR obstacle to improving player retention.
The new mesh avatars for new users was thought by some to be a definite problem for new users. The thinking was they would create more problems than they solve and harm player retention more than help. The people doing support in beginner areas are confirming the problems are manifesting. The question they are hearing often is, the promos say we can customize our avatars, so why can’t I change my avatar? Continue reading