Evidence
Screen images included with the report ate looked at. But, often they are not that helpful. If name tags are turned off, it is hard to tell who is who and who is doing what. Other times it is really dark and nothing can be seen.
So, when reporting an object, open the object profile. When reporting a person make sure the name tags are on.
Kristin Linden – Sept 2018
Third-party screen shots are not accepted as evidence. So, Imagur and Gyazo images aren’t going to help. The Lindens consider these as too easy to fake.
Pasting in a chat log is not used as it could have been changed. About a line of chat with the time and name is the extent of what is helpful. The Lindens are going to dig out actual the logs and use them.
If you want to include chat, get the chat panel in a screen shot you include in the report. The Lindens consider that reasonable evidence. Of course, it has to be readable in your screen shot.
Audio is not evidence. It too is easily edited.
Videos are not evidence in SL Abuse Reporting. Because you may not be able to easily edit it realize others of us can.
Be clear in describing what is happening. The Abuse team is not up on the happenings within Second Life. So, make it clear. Also, explain what you have done. Like, I asked my neighbor to move his tree off my land, I’ve returned it, he keeps putting it back.
Retaliation and vigilante Abuse Reports…
From what Kristin says it should be obvious they aren’t just adding up report numbers and hitting a ban button. They investigate each report. So, when a person has all their friends file reports in retaliation you only have anything to worry about if the reports are accurate, you are doing something bad.
So, retaliation, vigilante, and other mass reports are the actions of the simple or low information people, those that don’t understand how the system works. Fake reports, like fake news, kills the credibility of the reporter.
Threats in SL and RL… The abuse team wants to know about threats to harm someone. Report them. If the threats stretch into RL and you feel they are serious then they need to be reported to the appropriate RL authorities.
Reporting for a friend… don’t. This puts the team in the place of trying to sort out events from hearsay. You can help a friend make their report or have them contact the abuse team for help in how to report an incident.
There are claims that in certain circumstances filing an Abuse Report will get the ‘reporter’ in trouble. That is myth. Only when it is an obvious gaming of the system, an abuse of the system, will that ever happen.
There are also clams that people got away with something in spite of having been reported. “Aah! The Lindens never do anything. So, I can do whatever I want. You better watch out for me!” So, there is a lot of lying going on in relation to Abuse Reports.
Along that line… Abuse Reports do not go to region owners. The abuse team are the only ones to see Abuse Reports. The region owners are encouraged to use the tools available to them. When someone continues to find ways around those tools then region owners and estate managers are encouraged to file Abuse Reports and get help.
More… page links below.
Darkmoon Creations – DMC were reported at least 9 years ago. Complaints have been made since then, that the store/s have been deliberately defrauding customers in some cases for over $100USD a time and as far as I can tell NOTHING HAS BEEN DONE ABOUT IT.
Darkmoon Creations has several inworld businesses, including a couple re-selling dances. They have lots of dance packs for sale and when you buy one – nothing is delivered. The published Customer Service process is a dead end too, with no response.
The owner, sometimes via an alt, is online regularly. They appear to be monitoring online activity, while offline. They come online to ban people regularly. Additionally, the owner is a member of several groups and one of them shows their roster……along with last login and the DMC owner is online every few weeks.
I did check. But it appears a higher total amount would be required to engage the FBI to investigate the fraud complaint, even though, there appears enough for the German gentleman who owns DMC to be earning quite a good RL living from it. Perhaps, a little adverse publicity might do the trick.
If repeated acts of fraud are reported to LL over almost a decade and nothing is done, then the whole process is a joke. If I had a choice, I would no longer be in Second life, no longer leasing a region and spending several thousand USD per year, there. As it is, I no longer spend as much, and limit myself to those stores I have had a good relationship with in the past.
I used to get into the police blotters many years ago, because I refused to put up with rudeness from others, who then found how eloquent I could be with my put-downs. Linden Labs has played at abuse and enforcing behavior. But it can not and should not be taken seriously.
There are two Darkmoon stores in the marketplace. One is empty the other has products and has been around since 2014. There are two similarly named avatars; LilithDarkmoon1181 and Darkmoon Lilliehook. There is a wholes string of people with Darkmoon in their name.
Visiting the marketplace I find the Darkmoon’s have dissimilar products.
In world, I find no presence of one and a region owned by the other. The later is full of various products.
I can try out numerous demos of the products. If one has gone to the trouble of building a demo, there would be no reason to sell it as an empty box. One could make more money selling a product and generating customers for repeat sales.
As I looked through the world and and various Darkmoon and DMC products it looked like there are 3 maybe 4 people with similar names and dissimilar products. One has products that have a very unusual use/rez requirements. I know some would never read the instructions and would probably think they got an empty box.
There may have been a Darkmoon selling empty boxes for L$25,000. But, I can’t find them.
The point is, if the seller is still around and selling it is because the Abuse Reports are so vague the Lindens can’t identify the seller with any certainty. I certainly have had trouble trying to find them. Otherwise if well defined as to who it was and I can’t find them then they were removed. Either way the state of things seems to support the narrative in the video.
Apologies for the confusion. I wasn’t looking for help. I was simply stating a case. I am not looking for reparation for myself -that is long gone. I am looking for this known ongoing fraud to be stopped and for abuse report processes to mean something.
The name to look for inworld is DarkMoon Lilliehook, last online August 26th. In RL, they appear to be known as Carsten Lilienbecker and I have addresses and phone numbers – if I was to trust the information.
The specific store is DMC DarkMoonCreations 2 (37, 65, 64) – If you arrive somewhere, where there are 258/300 people banned, you are probably in the right place. Lots of people got banned, pissed at being screwed over.
Here is some of the original details I supplied in my report. If this wasn’t enough I, as a 30+ year veteran software engineer, would have ASKED FOR MORE.
On 12/29/15, at DMC ‘s Intan Couple Dance Balls, Couple Dances, Packs & more (0822cc65-a127-e903-11b8-7e72360ad11d), I ordered “3fx Club Design Dance Pack v3 – Intan Ready”.
However., the delivery failed. I raised a ticket (#558953) at the website – http://darkmoon-creations.com/support/tickets.php
Transaction History: Date / time ID prefix Detail Debit Credit Ending Balance 2015-12-29 20:23:13 f31e88b8 Destination: DarkMoon Lilliehook
Payment
Region: Hento Nine
Description: 3fx Club Design Dance Pack v3 – Intan Ready L$3999 L$1078
My chatlog at that time was as followed :
[20:23] 3fx Club Design Dance Pack v3 – Intan Ready whispers: Thanks. Product coming shortly. Any problems, contact DarkMoon Lilliehook for help.
[20:23] DMCvend Server 3FX IR + DP v2.5: Sorry, but the product is temporarily out of stock. Please contact the merchant (DarkMoon Lilliehook) who will be able to help you.