Abuse Reports are a thing in Second Life™. But, not a lot is known about them. The typical Second Life user (resident) files them, gets an email saying we got your report, and that is about all they know. Thanks to privacy laws that is about all the Lab can tell us. What happens to the report or how an issue is resolved is a mystery to most residents.
We ‘old timers’ can tell the noobs, cranky, manipulative, haters, and the simple by their thinking and comments about how Abuse Reports are handled. Those groups are not mutually exclusive.
Kristin Linden is the supervisor of the five-person Governance Team. These are the people that read the Abuse Reports, check the evidence, and decide on what action is to be taken. They also moderate the SL Forum.
This last Tuesday (9/18) Kristin facilitated a meeting with the team and Second Life residents. I caught it on video. It is your opportunity to see-hear a discussion with the ENFORCERS…
I often make an index to the videos I post. I am not into that today. So, the most you’ll get is a summary.
The abuse team is about 5 people. Kristin describes it as five-ish, suggesting the number changes from time to time.
How many Abuse Reports are filed per day? Kristin didn’t have a number. Her estimate is about a 1,000 per week. It varies with what is happening in SL.
That gives each team member about 40 per day as they apparently have a basic five-day week. Assuming an eight-hour day, that is like 12 minutes per report as an average. Kristin pointed out some reports, like harassment, take more time as they figure out what is being done, how it is being done, and how much of it is being done. Others are clear cut obvious and require little investigation.
They do prioritize the reports. Region crashing is at the top of the list. Followed by griefing and other categories of issues. Reports are sorted by age, oldest first. Harassment, griefing, and age play reports are typically handled ahead of other reports.
There is a report category labeled Gaming Violation. That is for SKILL Gaming violations. But, it is getting used as a general SL game violation…
While all reports are looked at not all can be acted on. Some are so incomplete they really have no idea what is being reported. Others are so old the logs and other evidence is gone. Some are amazingly trivial. Kristin’s example was, ‘I got peed on…’.
Phishing and fraud are referred to the Fraud Team. So, account hacks are not for Abuse Reports. While reporting someone making phishing attacks… attempts… is appropriate for an Abuse Report, once you have bitten, it moves over to fraud. For the quickest action, report to the right people.
When reporting something happening in a region other than the one you are in, make that clear in the report. The Abuse Report system automatically includes a SLURL of where you are when reporting.
More… page links below.