Back in September how the JIRA works changed. Now we can’t really know what’s going on with bugs and other problems in Second Life™ because most of us cannot read the JIRA. We cannot browse or search the JIRA to see if a problem we are encountering has been reported. So, we just report our problem.
Nor do we know if a problem is fixed. Unless the problem is something we experience almost daily and one Tuesday or Wednesday it suddenly starts working. For users the JIRA Change is a pain.

Various parts of the JIRA work different ways. Some projects are open and anyone can read and comment on the items filed in those projects. Others are closed, like BUG, and people can only read and comment on the items they file and only until they are triaged. Only a few can read most of the JIRA projects. You can read my initial announcement here: Oh CRAP! JIRA Change (Sept 7, 2012).

