Over the years I have seen Second Life™ and the viewers we use change. Computers, screens, speakers, joysticks, and video cards have all advanced as well. But when things go wrong the types of problems and how to troubleshoot them has remained mostly the same. And when it comes to “which viewer” they are all the same for troubleshooting purposes.
We now have Artificial Intelligence (AI) and it is advancing. It is possible to use AI to help troubleshoot. But it can add some complication. But give it a try.
Here I’ll cover the basic and advanced steps needed to troubleshoot issues. Basic understanding of where a problem may exist can save you days of work… literally
Do you actually have a problem?
There are ‘problems’ and there are ‘glitches’. Problems are persistent. Glitches are transitory. They do not repeat, consistently.
Glitches are fixed by shutting down the viewer and relaunching. This is normally the first step in troubleshooting. Some glitches confuse Windows/Apple operating systems and the computer needs to be restarted, second step a issue persists. Network glitches are fixed by restarting your modem/router/gateway device, often the third step.
The point here is these steps are easy and quick.
If after the restarts the problem persists then you have a ‘problem’.
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