Second Life DNS Login Problems – Help!

For some time we have known that some people have been having problems logging into Second Life. The error messages when dug out of the log show DNS problems. Now Monty Linden is looking at the problem. He has posted requesting help in the SL Forum. So, help out folks.

First some explanation: DNS stands for Domain Name System. This is an arrangement of servers across the world that turn ‘domain’ names, like SecondLife.com, into IP Addresses. Just like phone books allow you to look up a name and get a phone number. With the number you can make a call. It is the same with computers. They need that IP Address to make a connection.

Generally your ISP provides you the address of a DNS server. From that server you get all other addresses.

Mac users have had an especially hard time with the problem.

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Second Life Crashing SkyDrive Problem

Crashing when uploading textures and several other assets is caused by having Microsoft’s SkyDrive and similar software installed. There is a possible fix for SkyDrive. I assume a similar fix for other cloud drives would work.

Windows Registry - Skydrive
Windows Registry – Skydrive

I first saw MartinRJ Fayray describe the fix in the SL Forum. The fix requires editing the Windows Registry. If you are not familiar with editing the registry and the associated problems, avoid these steps until after you have read up on registry edits and have decided you are up to it. 

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Mesh and Other Upload Crashes

There is an odd gotcha or two in the mesh Upload process. One is from cloud storage programs. If one has Skydrive or a similar software installed it can be nearly impossible to upload mesh without crashing. Some times deleting the SLM file in the folder with the Collada DAE file can solve the problem.

Another problem is the file selection window stalls the viewer. If you take too long to open a file for upload, you may be disconnected. Since the file dialog stalls the viewer, the server sees you as disconnected. At some point the server times out the connection for no activity and disconnects you.

Mesh upload does NOT have the time problem other types of asset upload have. So, you may get disconnected uploading a texture but not a mesh. On the other hand your Skydrive will crash you on a mesh upload but, may be not with a texture.

It can be confusing trying to figure out what is happening. You have to look in the viewer log to figure out which crash is biting you.

Connecting to Second Life

People have been having problems connecting to Second Life™ for as long as I have been using SL, probably longer. As the viewer is shifted to use more HTTP protocol services some are seeing better performance and others worse performance. Whatever the case, more use of HTTP is coming.

HTTP Library

Monty Linden has been working on the communications library used with Second Life. In general we know that work as the HTTP Library. The library is a file that contains all the code to run the HTTP communications channels for the viewer.

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Second Life Deferred Render

There is a problem with Deferred Render (L&S = Lighting & Shadows) crashing some viewers. The Firestorm Viewer team thinks most people cannot run L&S. That may say more about who is using Firestorm and Phoenix rather than SL users. But, as far as I know there are no good stats to answer the question of how many people can run L&S, at least not in regard to SL users.

As we move forward this will be a more important issue. It certainly makes a difference in how Second Life™ appears on your screen.

What it is?

Deferred Rendering is a high fidelity render of lighting and in some systems shadows. There is no limit to the number of lights that can be rendered, which is a big step up from the 6 or 8 lights we could previously render in SL.

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#SL Group Edit Roll to RC

SVC-4968 – The large group editing problem JIRA is going to roll to the Release Candidate Wednesday 9/19. This is way ahead of what I was expecting.

This means that sometime around noon anyone with a copy of the project viewer (see the JIRA to get a copy) can visit a region in the RC channels and edit groups with more than 10k members. If you have never logged into the JIRA, I have links too.

You may not want to be the first person to try this new feature. But, you may. Whichever, realize that the viewer feature is not a completed and polished product. There is no progress bar and it can take some time for a large group to load. So, be patient. Some large groups, 40k, could take minutes to load.

Older viewers will not be able to take advantage of the feature. Third party viewers (TPV) are getting the feature. We will likely see it in TPV’s before it appears in the Linden Release Viewer, especially considering the problem the 3.4.x series is having.