A JIRA was filed, WEB-4260 – SLM deliveries consistently delayed in early morning hours. It raised some heat. Darrius wrote in his blog about it: Slow Spiral Into Demise. Forum conversation picked up and some bloggers picked up on the problem. I wrote about it in: #SL Market Place Woes.

It seems the commotion got some action. Zanara Zenovka noticed a change and posted about it in: Shock! Horror! Instant deliveries?

Whatever was delaying early morning deliveries seems to have been fixed. In my previous article I speculated that WEB-4260 might not be fixed as it would take people away from the Direct Delivery project. Seems they either decided to give WEB-4260 some love while depriving DD or had other people available. We’ll likely never know which.

This fix should make the European users and all the merchants much happier.

Market Place Problems

Those of us marketing items in the SL Market Place web site are having new problems. I saw where one merchant was suddenly finding a number of their items were ‘Unavailable’. This usually means a problem with one’s Magic Box. But, their box seemed to be working. I decided to check mine.

WEB-4152

WEB-4152 – Fewer listings are shown per page than my pagination settings should display, is a JIRA issue my Merchant’s Dashboard warned me about today. I don’t log into my Market Place Dashboard often. I am hoping some staff will get replaced and someone will come in and fix the Market Place.

I have my Inventory set to show 10 items. The list contains 8 items. Changing to 25 items I see 20 items displayed. I have 25 items.

However, if you click from page to page, you do see all your items. Items are NOT skipped. They just push to the next page. I wonder how complicated this feature can possibly be. Lists like this are a click in Dreamweaver.

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It is never easy to know what is going on with the SL Commerce Team. One logs into their merchant’s dashboard and finds changes… That may be changing.

CommerceTeam Linden, a new Linden personality that is supposedly the team rep, posted that new release notes are being published in the SL Wiki. I suppose that means we won’t see updates in the forum. See Release Notes/Marketplace Current. This is supposed to be an ongoing thing. The updates there now have been made by Brooke Linden.

CommerceTeam Linden also posted this comment: Best ways to contact the Commerce Team. For those of us that have been around SL for some time it sounds familiar. Basically what is said is: post in the forum, we may notice and do something, but don’t count on it. Otherwise, file a support ticket or a JIRA. Well… isn’t that reassuring? We have a way to get something done… right.

Updated 10/12

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I was surprised to find Darrius’ rip on Linden Lab’s Commerce Team this evening. I’m not surprised the Commerce Team released such a disaster. They tend to hide under their desks and it seems that behavior is catching up with them.

If you are a merchant selling in world or in the Market Place, your record keeping just turned into a feces flash mob.

Darrious Gothly posted the details in SL Marketplace Update Goes Sideways. It looks like a major failure in management and quality control.

Inara Pey posted SL Marketplace consternation. She covers several of the problems and provides links into the forum where the problems are being discussed.

I find it amazing that teams in the Lab do things so differently. Some teams have great relationships with residents, well, most residents. Others just seem clueless and have people carrying tar and features searching for them. The help the mesh team has received in getting mesh working is an example of a good feedback and testing loop. Too bad the Commerce Team doesn’t have something similar…

Those on the SLCC 2011 panel are; Jeff – Sr. Business Dev Strategy and Planning, Brook Linden – Merchant Services and owner of the Market Place, Thor Linden – Economic Overseer & Strategic Operations or SEARCH, Colossus Linden – Payment systems. Forgive me if I misspelled a name. Also, I never did catch Jeff’s avatar name.

Image by: danielbroche @ Flickr

The Commerce Team is hard to find. SL Groups Search from the web page is broken today. The Second Life Commerce Merchants group was apparently created for XStreetSL.  There is an SL Merchants Section in the SL Forum. In general this is a very hard team to find. As to feedback, you’ll have to chase down one of the team and see if you can get their attention. Brooke has the feed on her profile turned off… it looks like the do-not-disturb sign is up.

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