Interesting Stat: The majority of Phoenix users that spend time in Firestorm over 3 days, stay on Firestorm and give up Phoenix.
This phenomena had an interesting impact on support. Support personnel were asked to use Firestorm so the team could support Firestorm. As support people learned Firestorm, they stopped using Phoenix. Since these are volunteers they cannot be asked to give up a viewer they like. Soon doing support would be no fun and they would stop volunteering. Then there would be no support.
Try Firestorm. You too may like it, once you get past the initial learning curve.
An offshoot of this is support for Phoenix is becoming more limited. With more and more of the support people using FS, there are fewer and fewer to handle Phoenix. You can’t force volunteers to do things they don’t want to do.
Question: Is LL manipulating TPV Dev’s to help shut down V1 viewers? Jessica does some explaining. But, think back to the House and Kitchen renovation. From Jessica’s viewpoint manipulation is somewhat irrelevant because the FS-PH Team is interested in making a better user experience. If LL proposes something the team thinks will improve things they will do it, if not then not.
I suppose it is possible to manipulate the team, but only within their goals. As long as the Team is pursuing their goals and achieving them does it matter?
Question: Is there a guide that tells Firestorm users where Phoenix menu items are in Firestorm? There is a wiki page that does…
I think we see that anger and frustration within the community is coming from those that do not understand what is going on or why. So, I can skip being PC and say the ignorant are a problem. Jessica is making a reasonable attempt to reduce the ignorance and thus the frustration and anger.
Those that do not understand business and the motivation with in large organizations ascribe malicious motives to the visible targets, justified or not. The result we see is fewer contact points with LL staff.
The recent failure of crowd funding for the Kirsten viewer shows that of the 4,000 users only a couple of hundred were willing to pay for what they were getting. So, Lee is going to where he is appreciated and paid for the use of his skills. Capitalism moves resources to where they can accomplish things most effectively and be appreciated.
The enlightenment to understand what Lee was providing and how it affected SL just wasn’t there.
The success of the Mesh Deformer Project shows that it you want something paid for, get the money first. Money will be provided for the things people want. Capitalism is a great allocation tool in which people get to decide what they want without bureaucratic interference and delay.
The heat on the FS-PH Team is coming from a group of people that want to keep the viewer they are comfortable with and like. That they make unfounded accusations toward and yell at the Team providing it to them with great effort and no cost to the user reveals how ungrateful and unthinking these people are.
When we look at most of heat the Lab is taking we see people doing the same things: region owners bitch, rage, flame, accuse, and yell at any handy Linden. They feel it is justified because they pay a monthly fee. They lack the enlightenment to see how this affects their ability to connect with the Lindens that can actually fix their problems.
Free account holders think they know how a game should be run. Even some paying members have similar thoughts. Since they play computer games they know it all. I can understand that when one knows so much and has such great experience it can be frustrating when the Lab doesn’t listen.
Jessica’s Q & A was an attempt to mitigate all the ignorance that leads to much of the frustration in SL. I hope it helps. But, a more reliable solutions is for each of us to consider what we are saying, who we are saying it to, and why we are saying it. It might also help to be less tolerant of the consistently rude.