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Second Life: I Can’t Login

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My Ghost - Image by: mattwi1s0n @ Flickr

Last updated: See date to the right.

Updated: See new problem with mesh enabled viewers: Can’t Login Second Life

Updated 1/2012: New code in the release channels is causing login issues, basic ghosting where the system thinks you are already logged in. The official fix is call support. I suggest you read on for steps you can take.

Original October 2010 Article

Due to a timing issue in the region software we are seeing people fail to properly log out. The result is they leave a ghost behind, not a particle ball, more the spooky kind of ghost we expect to see for Halloween. I’ve seen lots of people making this complaint recently. The Beta Server and QA teams are aware of the problem and they are chasing it down.

The problem results in one’s avatar being left behind somewhere in-world when you logout. It causes a user to show in the system as already logged on, thus preventing them from logging into Second Life.

Over time I’ve decided this is not a viewer problem, at least not a specific viewer. It does not seem to matter which viewer one uses. A poor Internet connection greatly increases your chances of experiencing the problem. 

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Second Life 2.2 Appearance Editor

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SL Viewer 2.2
Avatar Menu

With the new 2.x viewers in Second Life lots has changed. Editing one’s appearance is one of the big changes. I have yet to decide of it is better or worse. Whichever, it certainly is different. This is my attempt to sort out how appearance works. I expect the viewer to change quite a bit over the next few weeks.

Getting into the Editor

In the 1.x viewers (SLV1) it was easy to find the editor, just right-click the avatar and select Edit Appearance. Everything is there. I guess it could be intimidating.

In the Second Life 2.x viewers (SLV2) the logic for getting into Appearance Edit changes. The process is more goals oriented. For techie types familiar with computers the idea that one wants to change a dress or their shape means look for an avatar editor. Less geeky types probably don’t think of looking for an avatar editor, they just want to change the dress. The Lab did usability testing and supposedly this was a significant problem. I just don’t know.

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Avatar Render Problems: Ghost Cloud Smoke Ball Ruth

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Update: 2013-08-20 – Server Side Appearance rolled out to the main grid today. The avatar bake process described here is no longer in use. It will take some time to see if the problem is completely solved or whether more removed causes prevent avatar rendering in the future. Search this blog for bake fail to find newer articles. This blog uses an enhanced search tool.
Update: 2010-09-30 – added tidbits of information – Update 2010-10-04 – added links

See the date to the right for the latest update. I come back and add new info and update existing information from time to time.

Second Life
Second Life Avatar Ghost

This problem seems to have become a recent epidemic (2010). There are a number of reasons for why now. I suspect people are more interested in how to fix it and get their avatar rendered. Here is the information I have come across.

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Phoenix LSL Preprocessor Info

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Phoenix Viewer
Phoenix Logo

LSL is the Linden Scripting Language. This is the scripting language used to program everything in Second Life. Advanced programmers are used to having libraries of code that can be used in several programs. No provision is made in Linden viewers to provide this feature. Emerald had a Preprocessor that provided programmers the feature. Phoenix has now added the feature.

Toy Wylie has added a section to the Second Life Wiki on what the feature is, how to setup, how it works, an explanation of the “optimized” nature of this preprocessor, and much more.

Find it here: Wiki: Phoenix LSL Preprocessor Info