
Since long before I found Second Life residents, users, have complained about poor communications between Linden Lab and users. In 2010 Phillip Rosedale proclaimed that would change and the Lab would be more open. That has been happening and there have been problems. So, more changes are coming.
Contacting Linden Lab
Some time ago I wrote an article on how to effectively contact the Lab. Contacting & Influencing Second Life. Things are starting to change and eventually the information there will be way out of date.
This article is sort of the transition phase of how to connect with the Lab until we know more.