For years we have in Second Life™ have complained about how poorly Linden Lab communicates with users/customers. Over the last couple of years that has improved. But, there are still areas in which the Lab seriously fails.
Daniel Voyager Plurked about Grendel’s Children Saved From Shutdown. This a somewhat common occurrence. I’ve long thought anything one wants to do with Lab will require far more time than one will imagine. This is another story adding support to my thinking.